The safety of our guests, staff, and community of travelers has always and will always be our top priority. 

Over the past few months, we’ve been working tirelessly to ensure that new social distancing and cleanliness procedures become a core part of how we operate on a day-to-day basis.

At a Glance: Enhanced Safety & Sanitation Protocols

A Contactless Check-in Process

Our Rooms

Summarized below is a list of the various measures we’re taking so that you can enjoy a safer experience that still allows us to deliver our core Selina values. Here’s what you need to know:

A Contactless Check-in Process

Here’s what we’re doing to eradicate any unnecessary physical contact from the moment you arrive.

Before your arrival at Selina, our reception staff will place your key in a designated envelope. When handling keys and wristbands, staff will wear protective gloves at all times.

In line with local government guidelines, your temperature may be taken upon arrival at the property.

We will only require guests to sign forms when absolutely necessary. If this is the case, we will ask you to pop the form in a tray which we will leave for an appropriate amount of time before handling it again.

We’re limiting the use of cash at all of our locations. In case you wish to pay via credit card, you’ll find the machine in a separate, designated desk in line with social distancing guidelines.

Don’t stand in line at reception if you don’t have to! Whatever you need, you can chat with our staff via WhatsApp.

At a Glance: Enhanced Safety & Sanitation Protocols

Get in the know about the essential changes we’ve made to keep you safe on the road:

Our trained teams now operate in accordance with all COVID-19 safety and sanitation protocols. No matter the query, we’re fully prepared to assist with any issue regarding health, safety, and hygiene.

When you check-in, you’ll be able to opt-in or out of housekeeping services. Housekeeping will wear full protective clothing (PPE) at all times.

We’re sanitizing all communal spaces, working areas, and swimming pools according to human interface cleaning protocols. That means particular attention to ‘high-touch’ points like buttons, handrails, door handles, locks, faucets, counter surfaces, etc.

We’ve limited the occupancy at all of our locations to allow proper social distancing.

All of our cleaning products are now ECOLAB certified - the global leaders in water, hygiene, and energy technology.

Meet the measures we’re taking to ensure that your stay is both comfortable and squeaky clean!

Our community rooms are operating a little differently to comply with recommended social distancing of 6 feet (2 meters). Here’s how:

Our 8+ bed community rooms have been reduced to 50% capacity and only sleep families or groups traveling together. 

You’ll find hand sanitizer outside all of our community rooms. You’ll need to sanitize your hands before entering and after exiting the room.

Shared toilets, faucets, and sinks will undergo thorough disinfection (with special attention to high touchpoints) 5 times a day.

Our Rooms

Food and drink will be served in locations where distanced eating is an option. Whether it’s a chef-prepared picnic basket, an open-air restaurant, or breakfast in bed we’ll provide you with a safe, on-site dining experience that’s bursting with local flavor.

All of our restaurants will be operating at 50% capacity

Our tables will be spaced 6 feet (2 meters) apart from one another.

If your location allows it, you’ll pay for your meals using a cashless payment method.

Food & Drink

We’re saying goodbye to physical menus, and instead, you’ll see all of our healthy, organic options on display.  

To ensure that you’re able to socially distance yourselves at mealtimes, you’ll benefit from a seamless ordering experience via your phone, plus, we’ll provide you with specified collection or delivery times once you’ve ordered, depending on availability.

As always, masks and gloves, and correct PPE will be worn by all of the kitchen staff who will be washing their hands once an hour.

Here’s what we’re doing to keep you safe as you enjoy our communal kitchen, cinema, swimming pool, and cowork spaces.

We’ve increased our cleaning protocol to 5 times a day across all communal areas. The first and last clean will be a deep clean and the second, third, and fourth sessions will focus solely on ‘high touchpoints’.

Multiple sanitization stations are available in all common areas.

All elevators are cleaned and disinfected hourly, with special attention to ‘high touchpoints’.

Cleaning materials will be available at all coworking spaces for sanitization before and after use.

We’re operating our swimming pool at 50% capacity to ensure appropriate social distancing.

We’ve increased the spacing between hot desks and workstations at all of our cowork spaces to comply with recommended distancing of 6 feet (2 meters).

Once a month, each property will undergo total disinfection.

Your mask will be stored in a safe place during your meal.

Our Staff

Our trained team of dedicated staff is going above and beyond to help you stay safe on the road. Here are the changes we’ve made to their day-to-day routine.

We’ve implemented employee temperature checks at the start of each shift.

All of our staff will wear protective masks and gloves at all times.

All of our staff will have designated handwashing breaks to eradicate the spread of germs.

All equipment (including housekeeping and maintenance materials) will be cleaned before and after each shift.

We’re avoiding the handling of cash at all costs however if a guest needs to pay in cash, our staff will use gloves to carry out the payment process.

Please note: our new protocols are being reassessed daily according to local government guidelines. We are completely prepared to adapt our protocols accordingly.

Our 4-bed community rooms now sleep 2-4 people from the same travel party

Our 6-bed community rooms now sleep 2 people. Only one bed in every other bunk will be used to ensure appropriate social distancing

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On-Site Communal Areas

On-Site Communal Areas

Food & Drink

Staff

Our 4-bed community rooms now sleep 2-4 people from the same travel party

Our 6-bed community rooms now sleep 2 people. Only one bed in every other bunk will be used to ensure appropriate social distancing

Our 8+ bed community rooms have been reduced to 25% capacity and only sleep families or groups traveling together.